INTERNATIONAL BEST PRACTICE
Total Facility Management brings together international best practices in Facility Management for local application.
ALIGNED WITH ISO STANDARDS
This new edition includes a greater focus on applicable ISO standards in Facility Management (ISO 41000 series and more)
COMPLETE GUIDANCE FOR FMs
No other book offers an A-Z of the subject for a wide readership that needs answers now on how to manage today’s facilities.
PUBLISHED BY JOHN WILEY – NEW YORK & CHICHESTER
Total Facility Management
Explore this comprehensive review of what Facility Management means to facility owners, operators, occupiers, facility managers, service personnel and professional advisors
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WHAT’S NEW?
Fifth Edition
The revised Fifth Edition of Total Facility Management delivers an accessible and practical text that shows readers how the concept and principles of facility management can be implemented in practice. The book deals with the most common and intractable challenges facing professionals, academics and students in the field and provides practical solutions.
This new edition maintains an international perspective throughout and includes a focus on ISO standards in facility management. The subject matter provides a comprehensive treatment of facility management.
450 pages ISBN-10: 1119707943 ISBN-13: 978-1119707943
Chapter-by-Chapter
Take a look at a selection of the book’s 17 chapters below – click on them to find out more
Fundamentals
Key concepts – demand organization –best value – roles and responsibilities – risks – core competences
Facility Planning
Space management – business continuity management – design and construction for operability
FM Strategy
Capability maturity – ISO 41014 – strategy formulation – solution development – business intelligence
Well-Being & Workplace
Subjective well-being – user behaviour – productivity and efficiency – internal environment – design issues
FM Organization
Organizational management – forms of the FMO – service options – support processes – dynamic capabilities
Procurement
Process, policy and prodcedures – service specifications – SLAs – prequalification – RFPs – tendering – contract award
Service Delivery
Users – in-house provision – external service providers – contract management and administration
Performance Management
Quality or performance – post-occupancy evaluation – measurement – reviews – critical success factors – KPIs
Maintenance Management
Strategy, policy and planning – approach – scheduled preventive and corrective methods – inspections
Change Management
Management of change – transition – change control – re-occupation and business recovery – innovation
FM Systems
Management systems – ISO 41001 standard – requirements – system implementation – assessment
Information Management
Managing information – CAFM – building information modelling (BIM) – ISO 19650 – IoT – artificial intelligence
As a reader, you will benefit from
many established and new concepts shaped by evolving practices within Facility Management in response to changes in society, the business world, institutions and government.
A COMPREHENSIVE GROUNDING
A thorough introduction to the fundamentals of facility management, including key roles, responsibilities and accountabilities, and its core competences.
KEY PRACTICES
An exploration of facility planning, FM strategy, outsourcing, procurement, FM organization, facility maintenance management, and business continuity and recovery planning.
THE SOFTER SIDE OF FM
An examination of human resources management, well-being, workplace productivity, performance management, health, safety, security and the environment.
EMERGING & TRANSFORMATIONAL TECHNOLOGIES
A review of sustainable practices, change management, FM systems, information management (including building information models and digital twins) and innovative technology.
About the Authors
Brian is an independent management consultant who focuses on project management, facility management and construction management. He is a member of the British Standards Institution’s FM Strategy Group and FM Technical Committee, as well as the ISO Technical Committee on facility management as head of the UK delegation.
Brian Atkin BSc, MPhil, PhD, FRICS, FCIOB
Adrian is a Principal in Avison Young’s Workplace and Facility Management business, focused on the delivery of a broad range of services for property owners and corporate occupiers. He is Chairman of the FM Strategy Group and Member of the Construction & Built Environment Sector Policy and Strategy Committee for the British Standards Institution.
Adrian Brooks BSc (Hons), MBA, MRICS
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